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troubleshooting

Outlook 2007: “General failure” hyperlink error in emails

by Geekboy on 18 August, 2008

Recently, probably after the Firefox update to version 3.  My Outlook 2007 has been giving me this error, when I click on hyperlinks, or web addresses inside of the messages.

General failure. The URL was: “http://www.website.com…” The system cannot find the file specified.

Did a little searching on google and here’s the solution.

Basically, if you have more than 1 broswer installed (e.g. Firefox, Safari, Opera) then you need to specify which one you want your system to use.

  1. Click on Start menu
  2. Click on “Set Program Access and Defaults”
  3. Click on the “Custom” button
  4. Under “Choose a default Web Browser,” check the “Enable access to this program” checkbox that corresponds to browswer you want to use. In my case – Mozilla Firefox.
  5. Click “OK”

This solved my problem. Now in Outlook 2007, links open properly when I click on them. :)

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